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In the lighthearted spirit of "Been there, done that," the following is a mostly disorganized list of job accomplishments. (Under construction) Managed a Data Center and property infrastructure Managed small business infrastructure and ISP/telecom Managed Computer Lab and Academic Applications Server under Program Director Acted as a member of a help desk team in a large corporate campus Acted as a member of a desktop build team in a large corporate campus Completed numerous contract assignments with varied duties Repaired PC (IBM, HP, Compaq, Dell, generic) hardware to the component level: · Video, audio, modem, and network cards and drivers · Memory, CPU, cooling fan, power supply, and motherboard failures · IRQ, DMA, and jumpers on ISA and PCI cards under DOS, OS/2, and Windows 3.1/95/98/NT/2000/XP/2003 · Undocumented PCI/IRQ conflicts Installed, configured, and administered, DOS and Windows 3.1/95/98/NT/2000/XP/2003 operating systems: · File systems (FAT, FAT32, NTFS), file and directory security · Built and installed a Remote access/VPN PPTP server and DNS server using Windows 2000 Server · Configured DCHP, DNS, WINS, and other network services on Windows 2000 and NT servers · Implemented solution for Master Browser conflict effecting sporadic network outages · Built basic file and print servers · Built Domain Controllers with Netware gateway services. · Built Web and FTP server · Built Windows 2000 server cluster · Built Windows 2003 servers · Configured RIS workstation images · Applied GPOs · Created OUs, Groups, and Users Database Administration · Using Microsoft SQL Server 2000 · Created scheduled jobs, stored procedures, and scripts · Scheduled e-mailed reports using stored procedures · Created DTS packages from AS400 and MSSQL servers · Created DTS for Active Directory objects using Quest Reporter · Ad-Hoc reporting · Built 5-10 SQL servers · Built clustered (shared storage type) SQL server · Initiated maintenance and optimizations · Backups, restores, and disaster recovery planning · Created Active Web pages using Vbscript and SQL Installed, configured, administered, and troubleshooted Linux/GNU: · Installed Red Hat, Debian, and Slackware as application platforms · Configured partitions, video, network, modem, and packages · Troubleshooted DNS and iptables Analyzed and administered TCP/IP networks: · Configured Cisco 2800 routers as bridges, passing DHCP traffic · Installed serial WICs · Analyzed connectivity and routing errors using ping, traceroute · Examined and fixed errors in route tables · Configured and confirmed Cisco IOS settings · Installed and maintained DNS zones and servers · Installed and configured DHCP servers, scopes, and reservations · Analyzed network traffic using EtherReal sniffer · Installed frame relay and T-1 WAN links Operated OpenVMS Vax and Alpha systems: · Performed shutdowns and boots · Monitored disks and console · Operated printers and ran scripts · Wrote DCL scripts for increased productivity · Wrote DCL script to back up RDB journals using Veritas NetBackup client Built or altered applications and scripts: · Designed and implemented a Web-based multimedia application using DHTML, ASP VBScript, Streaming Video Services, and Access with ODBC · DOS scripts and VMS DCL scripts · Altered DOS/Windows applications for network use with hex editor · Wrote SQL scripts, stored procedures, jobs, and packages · Created this entire Web site in Notepad (and recently, Araneae) Managed Systems and applications: · Exchange 2003 e-mail server · DNS servers, DHCP servers, VPN server, Domain controllers · Goldmine, ATI Oasis, PGIC Slot Progressive, CA BrightStor, QueueOS Poker system, Synergistics Presidio, Symantec/Norton Antivirus, HP Openview, HP Insight, WRG Realtime Slot System Installed and operated large scale data center and networks · Pulled and installed power, fiber, and copper cable, built patch panels, cabled enclosures · Installed and configured routers, switches, firewalls, computer systems, and software · Troubleshooted and replaced a GBIC blade on a Cisco 6900 at 1:00 AM, maintaining 30 Minute up-time guarantee · Administered a wireless network with nine permanent access points · Assisted in building a new HP OpenView server on Linux for a WAN with dozens of Cisco router nodes · Troubleshooted subnetting and internetworking on Cisco routers · Monitored and operated HVAC, generators and power supplies, and alarm systems · Reacted quickly, following procedure, to flood and fire alarms · Worked directly with and assisted high-profile customers Communications · Written documentation for non-technical personnel on installing networked printers, Software and applications · Written documentation for non-technical personnel on using scanners, projectors, VPN/dial-up connections · Written technical procedures for IT staff · Led meetings of IT staff, directing discussions and providing agenda · Presented high-level technical overview of Oasis system for Variance meeting · Planned and presented a graduate lecture on the campus network facilities, including configuring workstations or connecting remotely · Presented a major project to peers at a national conference · Ran a training course on new groupware features for coworkers and management Leadership · Mentored junior staff on technical issues and methodology · Oriented and trained staff and peers · Wrote procedures to ensure best practices · Worked with Directors and executives to improve internal customer service · Initiated IT staff meeting; led formation of agendas · Initiated IT Property Support Meeting to improve interdepartmental communication · Counseled and encouraged junior staff in absence of IT Director · Stated IT "open door" policy- break/fix requests will be taken in any manner: telephone, e-mail, cell phone, radio, sticky note, or hallway meeting Management · Monitored vendors to ensure quality work · Negotiated prices on large purchases · Gathered quotes, secured budget, and obtained approval for projects · Planned timelines and resources for projects and upgrades · Prioritized common IT technical services for internal customers · Prioritized IT emergent situations by business requirement · Wrote IT Departmental policy/procedure for o Terminations o IT Requests o Request approvals and improper requests form letter reply o Help Desk work flow o Backup media management o Maintaining the directory of cell phones, desktop phone numbers, and Long Distance codes o Ticket Variances o New Users and new user ID/password notifications Administered Casino Management System - ATI Oasis 11.5.2 · Installed, wrote, and modified stored procedures · Configured and initiated SQL agent jobs · Built ATI Universal Gateway 11.5.9 for Westen Money TITO Kiosks · Built ATI Universal Gateway 11.5.27 for Point-of-Sale interface · IT representative on Slot System approvals committee · Researched, planned, and wrote procedures for Meter testing · Ran scripts to fix day roll and other errors · Worked with RevAudit requirements; wrote, and fixed Crystal 9 Reports · Edited Oasis Comp report template using Crystal 6 · Replaced serial communications card on Poller; disabled unused ports to decrease slow transactions · Edited Oasis Administrator Poller and Sentinel settings · Edited Oasis Position rights using Oasis Administrator · Moved and created tables using Pit Boss · Altered machine settings using Black Bart · Opened and closed audit day; ran Black Bart reports · Configured and installed player card embossers · Fixed duplicate Slot ID error · Installed ticket expiration job and created Black Bart accounts · Re-calculated Player accounts due to fix large negative points balance · Configured Comp calc formulas for slots and table games · Worked with Compliance Director to obtain Gaming approvals · Work closely with Slot Tech Manager to diagnose TITO errors